ROXBOX CLIENT JOURNEY
The ROXBOX process was designed to ensure that our customers experience best-in-class service throughout the lifecycle of their modular project. Our process takes your project from concept design through delivery & installation, offering our customers a fully integrated modular partner. We pride ourselves on our responsiveness and transparency, which is why every customer is actively involved throughout each step of the process. Our experienced project managers are readily available to answer questions and provide project updates.
CONCEPT DESIGN
PHASE 1
- PAYMENT
Submission of a non-refundable payment depending on project size or scope - PROJECT ANALYSIS
Project analysis, derive a game plan and analyze critical risks - CREATE A DESIGN
Renderings and schematic drawings (includes two rounds of simple revisions) - DETAILED ESTIMATE
Rough order of magnitude (ROM) cost analysis based on your design (presented at a 15% range) - VALUE ENGINEERING
Design changes we can make to help reduce your cost - SCOPE OF WORK
SOW matrix defining ROXBOX, client, and third party responsibilities and deliverables
ARCHITECTURE & ENGINEERING
PHASE 2
- PERMIT PAYMENT
Project-specific quote & allowance to complete an approved permit set - REFINE DESIGN
Refine design drawing set to construction drawing set
- DESIGN LOCK
Design is finalized so we can push the project forward
- STAMPS
Architectural and structural engineering stamps (permanent builds only) - MEP REVIEWS
Mechanical, electrical, and plumbing review and stamps (permanent builds only) - SUB COORDINATION
Managing and coordinating with other contractors and subcontractors - SUBMITTAL
Manage the submission of the permit set to any state & local building departments for approval & feedback, and make correlating adjustments (permanent builds only) - COMPREHENSIVE QUOTE
Detailed quote down to the penny based on an approved construction drawing set
BUILD
PHASE 3
- DOWN PAYMENT
60% down payment to begin production and secure materials - PROJECT SCHEDULING
After approval of the final design and drawings, we move you into our production schedule - PROJECT CONSTRUCTION
Our in-house manufacturing team builds your project - PROJECT MANAGEMENT
Continual updates and regular communication about your build - MID-CONSTRUCTION PAYMENT
We take 25% of the total project cost upon the 50% completion mark
DELIVER
PHASE 4
- FINAL PAYMENT
Final 15% payment upon completion of your project at our facility - DELIVERY
We will help coordinate delivery, and the local general contractor should complete on-site work and/or installation - OPTIONAL INSTALLATION
We send our install team to the project site to help with installation under a licensed general contractor